Frequently Asked Questions

CharityBuy is a website that helps charities raise money in a simple, unique way. It's free to use, it's easy to use and can make a big difference!

We have partnerships with hundreds of popular brands that sell products and services online. Every purchase you make with one of our partner businesses can generate a financial contribution to the charity of your choice. You don't have to pay anything extra - you'll get their best online deals and specials. You're also not limited to just a few products - there are literally millions of products you can buy which will support your charity!

Next time you want to buy flights, gifts, gadgets, flowers, mobile phones, fashion or almost anything at all, don't just buy it - CharityBuy it!

The beauty of CharityBuy is that it all works in the background of your online shopping activity. There are just a few easy steps to follow.

Step 1: Visit CharityBuy.com.au

Step 2: Nominate the charity you want to support

Step 3: Look through our partner brands and click to visit the websites of the brands you may want to buy from

Step 4: Go shopping and buy what you want!

When you click a link from the CharityBuy site to shop with our merchant partner brands, CharityBuy is identified as the referring website. When you complete an online purchase with one of our partner brands, they provide us with a report of the sales that CharityBuy has referred as well as the charities that have been nominated to receive contributions.

For example you need to click either the logo, name or "Shop Online" button to visit our partner's website and for the referral to be recorded:

Yes! If you want your purchase to support your nominated charity, then you need to complete an online purchase. We don't have any arrangements with our partner brands for a charity contribution to be made in any other way. This means that any purchases that are made over the phone or in person at a local shop will not be eligible for a charity contribution.

That would be ideal, but we need to wait a bit longer than that. Our partners typically approve sales in the month following the purchase. This way they can ensure that orders have been properly fulfilled, haven't been returned and are not fraudulent. CharityBuy will typically receive payment about 6 to 8 weeks after your purchase and we'll pay your nominated charity shortly after that.

Yes - any charity that is located in Australia can register for CharityBuy.

It's absolutely free for charity to register with CharityBuy. You can start raising money for your charity with no risk and no fuss.

No, not at all. Once your charity is registered on CharityBuy we can't think of any reason you'd want to leave. But just in case you think of one, you're not locked into anything.

The amount raised will be determined by the excitement and awareness generated in the charity community. As more and more people become familiar with CharityBuy, the funds raised could be exponential.

There's no limit! Spread the word and raise as much money as you can month after month, year after year.

CharityBuy will publish regular email newsletters with information about new partner stores and products. Our email newsletter will also provide information on special deals and offers that are available to the CharityBuy community.

Joining our email newsletter is the best way to keep in touch with everything that is happening at CharityBuy! Share it around and ask others to join too in order to generate more awareness and more funds for your charity.

Once your charity joins CharityBuy, you'll need to let people know. Your promotion of your involvement with CharityBuy will increase the opportunties that people have to generate contributions for your charity. Fortunately this sort of promotion is very time effective and won't require significant resources. But being consistent is important.

We suggest that continual reminders in newsletters, phone directories and emails will keep the concept alive in people's minds. You may want to encourage everyone in the community to sign up for regular email newsletters, so that they will be reminded of CharityBuy and our partner stores on a regular basis.

Use your own initiative and creativity to start spreading the word!

We have several full time employees who do great work in making CharityBuy possible and of course they need to be paid. In our agreements with our partner brands there is an amount over and above the amount that is contributed to charities which is used to fund the CharityBuy operations. The majority of CharityBuy revenue will always be passed on to charities.

Any contribution amount that is mentioned on the site is what we pass on to charities - we don't take our cut from that. We developed CharityBuy to be a great help in raising money for charities - not to line our own pockets.

If you can't find your charity, then please nominate a new charity. We'll look to see if your charity is anywhere to be found on our site. If we can't find it then we'll use the contact details you provide to contact the charity and invite them to join CharityBuy.

You're also welcome to leave your your own contact details so we can let you know how we went with your information.

Don't let it hold you up from shopping through CharityBuy though - we'll asign your purchases to a pending charity. When your charity joins we'll assign any previously generated contributions to them!

Certainly. As the dollar amount increases, so will the community gain confidence with the system and want to use it more and more. We suggest that you advise members of your community of how CharityBuy is helping with your work and fundraising goals. Or if the contributions are used for smaller projects, advise everyone what has been bought with the funds, for example new computers, new play equipment or new smartboards.